As a visually impaired patient, I was assigned a hospital bed adjacent to the toilet, a placement that proved unexpectedly convenient for me. However, the overhead lighting outside the toilet, while helpful for other patients passing by, was excessively bright for me, as I remained lying down throughout my stay.
Under close supervision, I observed daily that the cleaning staff meticulously maintained the toilet area, reflecting the hospital’s high hygiene standards.
I was initially puzzled when medical staff addressed patients as “Uncle” a term of respect commonly used in our culture, since the proximity of our beds sometimes led me to mistakenly believe I was being spoken to, prompting me to respond to questions intended for others. Fortunately, doctors consistently used patients’ names when speaking to them, effectively preventing such misunderstandings.
Through my experience from seamless A&E registration, to navigating the Transit Place and holding area, and finally to admission to a ward for follow-up observation, I gained a deep appreciation for the hospital’s well-organized, efficient, and thoughtfully managed systems.
Every team member demonstrated exceptional professionalism, dedication, and compassion, qualities that significantly supported patients’ recovery journeys. I am sincerely grateful for this high-quality, patient-centred care. The staff had to take care of difficult patients too, I observed, making me believed that these staff are respectable too.
Thank you Changi General Hospital, Dr Andy Wong, Dr Dg Izyan Ayuni binte Ag Usin, Ms Tan Kai Lin and the medical and nursing teams in rhe ward attended to me during my pleasant 3-day stay at Ward 83 Bed 35 from March 30 to April 1.
